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Frequently Asked Questions


  1. Does EasyDPS™ work with the SDDC-required digital certificates?
    Yes, EasyDPS complies with the SDDC-required digital certificates which became mandatory on October 1, 2011.

  2. Do you charge for new EasyDPS™ features?
    No, we do not charge for new features or when we need to update EasyDPS™ based on changes made by SDDC to DPS. All EasyDPS™ customers have all the latest updates automatically loaded on their appliance as soon as they are released by our development team. That ensures that all customers benefit from the enhancements developed based on feedback provided by the entire EasyDPS™ user community.

  3. Does EasyDPS™ only handle short-fuse shipments?
    No. Short-fuse shipments represent a small part of the system features and benefits.

  4. Does EasyDPS™ comply with the ETA and DPS government access rules?
    Yes, EasyDPS™ complies with all the government rules for accessing ETA and DPS, including daily login attempts limits and hourly click counts.

  5. How soon can I start using EasyDPS™ once I receive my EasyDPS™ appliance?
    You can start using EasyDPS™ as soon as the EasyDPS™ appliance is installed at your location and your staff is trained.

  6. Do the various models mean that the software is different?
    No. The software is the same for all the appliance models. The only difference among the various appliance models is the hardware on which the software resides. The hardware is different because the hardware has to support a different number of SCACs that access DPS simultaneously.

  7. How long does a demonstration take and who should be present?
    The online demonstration can take anywhere from thirty minutes to one and a half hours depending on the number of questions. We recommend that that decision makers, technical personnel and actual future users participate in the demonstration for a complete overview of the system.

  8. How much does it cost to have a demonstration?
    We do not charge to demonstrate EasyDPS™. Moreover, we are happy to provide additional demonstrations.

  9. How can I ensure that I get short-fuse shipments? Does EasyDPS™ do anything about it?
    No EasyDPS™ customer has an advantage over another EasyDPS™ customer. Every appliance is standalone and self-acting. We are not involved in the process. However, you must have Internet connectivity (preferably high-speed Internet connectivity) installed at the location where EasyDPS™ will be installed.

  10. What kind in Internet connectivity do I need and why?
    Internet connectivity (preferably high-speed Internet connectivity) is required to be installed at your location so that EasyDPS™ can access DPS for shipment updates as well as our servers for product updates.

  11. What is the process from ordering to installation? How long does it take to implement the product?
    From order time to installation it can take up to 3 weeks because each appliance is thoroughly tested before shipping to ensure it is working properly. Once you receive the appliance, we install the latest product updates and schedule the initial training with the users. You can start using EasyDPS™ as soon as training is completed.

  12. How long is the training and how much does it cost?
    Training is included in the license cost. Moreover, we can provide as many training sessions as you need. We also encourage customers to request additional training since at the time of the initial training there are no shipments available in EasyDPS™ and, therefore, we cannot review with you the full functionality of the system. Depending on the number of participants and the number of questions training can take between 1 and 2 hours.

  13. Who needs to participate in the training?
    The employees that will be using the system.

  14. How much does the product cost?
    Pricing varies depending on the model number and the number of SCACs for which you wish to purchase a license. Please call us at (703) 393-0440 or (866) 4-EDC-USA or email us at Sales@edcus.com for accurate pricing information. The initial cost includes the enterprise and SCAC license (which includes maintenance for the first year). Integration with your existing computer system, if you request it and if it is to be completed by our company, is not included in this initial cost.

  15. How much does it cost to do the integration with my existing computer system?
    Integration with your system is not required in order for EasyDPS™ to work. However, if you choose to have the integration done, it can be completed in two ways:

    We do it: we review your current system and create a proposal with time and cost estimates which are based on how complex your system is. Labor is charged hourly.

    You do it: We provide you with the EasyDPS™ software application programming interface (API) which is free of charge and you complete the integration.

  16. Where does my company information reside? Do I need to send it to you?
    No, you do not need to send it to us. All your company shipment data stays on your computers until EasyDPS™ automatically uploads it to DPS. There is no third-party involved in the management and processing of your data. It all happens directly between your company and DPS.

  17. Do you need my company’s DPS login IDs and passwords?
    No, we do not need or want to have your company’s DPS login IDs and passwords.

  18. How long does it take to update my DPS records?
    EasyDPS™ works for you real-time and uploads your shipment transactions to DPS as fast as DPS can accept them.

  19. Does your system enable blackout management?
    Yes, EasyDPS™ enables automatic blackout management.

  20. What happens if SDDC makes changes to the DPS system?
    Enterprise Database Corporation monitors the DPS system 24/7 and when DPS functionalities are modified or updated, we update EasyDPS™ as well. All EasyDPS™ updates are ‘pushed’ into your system automatically, without you having to do anything.